At Surya Enterprises Ltd., we strive to ensure that your musical instruments and accessories reach you safely, securely, and in a timely manner. Please review our Shipping & Delivery Policy to understand how we handle your orders.
1. Shipping Locations
We currently ship to:
- only Kanpur
- If you are outside our serviceable area, please contact us at support@musicalfixz.com before placing your order.
2. Processing Time
- Orders are typically processed within1–3 business days of confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- For custom or back-ordered items, additional processing time may be required (you will be notified accordingly).
3. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: [Delivery time – e.g., 5–7 business days]
- Express Shipping (optional): [Delivery time – e.g., 1–3 business days]
- In-Store Pickup (if applicable): Ready within [1–2 business days]
Note: Delivery times may vary based on location, courier delays, or public holidays.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the order weight, dimensions, and destination.
- Free shipping may be available on promotional offers.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking details.
- You can track your shipment directly through the courier’s website or from your account dashboard (if available).
6. Damaged or Lost Packages
If your order is lost or arrives damaged:
- Contact us within 12 hours of delivery at support@musicalfixz.com with your order number and photos (if damaged).
- We will work with the courier to investigate and offer a replacement or refund as applicable.
7. Service Appointments (Repairs & Maintenance)
For service-based appointments:
- Appointments must be scheduled via phone, email, or website form.
- For pickup and delivery of instruments requiring service, applicable charges and timelines will be communicated in advance.
8. Delays
While we aim to deliver all orders on time, delays may occur due to:
- Courier/logistics issues
- Weather or natural events
- Customization or stock unavailability
We will keep you informed and work to resolve any delays promptly.
9. Contact Us
If you have any questions or concerns about shipping or delivery, please reach out to us:
📧 Email: support@musicalfixz.com
📞 Phone: 6393501599
🏢 Address: B block Panki kanpur