At Surya Enterprises Ltd., we are committed to providing high-quality musical instruments and professional service. We understand that sometimes things don’t go as planned, and we aim to make our return and refund process as simple and fair as possible.
1. Product Returns (Musical Instruments & Accessories)
Eligibility for Returns
- Items may be returned within Single day of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- A valid proof of purchase (receipt or order number) is required.
Non-Returnable Items
- Custom-built or special-order instruments
- Opened software or digital content
- Items that show signs of use, wear, or damage
- Consumable accessories (e.g., reeds, strings, mouthpieces) for hygiene reasons
Return Process
- Contact us at support@musicalfixz.com to request a return authorization.
- Once approved, return the product to the address provided.
- Customers are responsible for return shipping unless the product was received damaged or incorrect.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
- Shipping fees (if applicable) are non-refundable.
3. Damaged or Defective Products
If your product arrives damaged or defective:
- Notify us within 12 hours of delivery.
- Send photos of the damage and your order number to support@musicalfixz.com.
- We will offer a replacement, repair, or full refund depending on the situation.
4. Service Refunds (Repair & Maintenance)
We stand behind our work and strive for 100% customer satisfaction.
Service Warranty
- Repairs and services come with a [30/60]-day warranty covering the specific work performed.
- If an issue arises that is directly related to the original service, we will re-service at no charge or offer a partial/full refund at our discretion.
Non-Refundable Services
- Diagnostic or inspection fees
- Services completed according to customer instructions (if results match requested work)
Cancellation Policy
At www.musicalfixz.com, we strive to provide a smooth and hassle-free shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below:
1. Order Cancellation (Before Shipment)
- Domestic Orders (India):
You can cancel your order within 12 hours of placing it, provided it has not been shipped. To cancel, please contact our support team at support@musicalfixz.com or call us at +91 6393501599. - International Orders:
International orders can be cancelled within 12 hours of placing the order, as these are often processed faster due to international logistics. - Once an order is shipped, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy after receiving the product.
2. Custom or Special Orders
- Orders for customized, pre-ordered, or special instruments cannot be cancelled once confirmed and processed.
- If there is a manufacturing defect or issue, please refer to our return and warranty policy.
3. Refund for Cancelled Orders
- If the cancellation request is approved and the product has not been shipped, we will initiate a full refund to your original payment method.
- Refunds are typically processed within 5–7 business days, but may vary depending on your bank or payment provider.
4. Failed Transactions or Duplicate Payments
- In case of a failed transaction or duplicate payment, please contact us immediately. Once verified, the refund will be initiated within 3–5 business days.
5. How to Cancel
To cancel an order, please contact our support team via:
- Email: support@musicalfixz.com
- Phone/WhatsApp: +91 6393501599
- Include your Order ID, Name, and Reason for Cancellation for faster processing.
5. Contact Us
For questions or concerns regarding returns and refunds, please contact:
📧 Email: support@musicalfixz.com
📞 Phone: 6393501599
🏢 Address: B block Panki kanpur
Note: This policy is subject to change without prior notice. Please check this page periodically for updates.